Answer Center

March Madness Frequently Asked Questions:

Registration
Is membership and creating or joining a pool on PoolHost.com really FREE?
Can I join more than one pool?
Can I create more than one pool?
How many pools can I create?
I registered but didn't get my password via e-mail like the registration page said I would. When will I get it?
I forgot my password or username and now I can't login. What can I do?
When I type my username and password in on the login page, I get a message that my username or password is invalid or deos not exist. Why?
I got the password e-mail but my password does not work. Why?
Can I hide my e-mail address from other users?
Can I hide my last name from other users?
Why am I required to have an e-mail address to register at PoolHost.com?
Can I sign people up who don't have internet access?
Why can't I use my Username for display instead of my real name?
How do I change my username, e-mail address, location of residence, password, etc.?

Joining Pools
How do I join a public pool?
How do I join a private pool?
How do I find the pool(s) I joined the last time I logged on?

Creating/Changing Pool Settings and Rules
Can the pool rules, Pool ID or Pool Password be changed during the season?
How do I put a message on my pool's home page?
Can I put extra info that appears on my pool's Pool Rules page such as how I'll handle late picks or info on prize distribution?
How many people can join a pool?
Can I use weights to run a confidence pool?
How do I put a Pool Poll on my pool's home page?
I created a Pool Poll but it doesn't show up on my pool's home page. Why?
How do I upload a pool logo for my pool?

Making Picks/Deadlines
The last time I logged in, I joined a pool and there were menu options for making picks and viewing standings and now they are gone. Where did they go?
When I pick in one pool will my picks be automatically made in the other pools I belong to?
Can picks be entered after the pick deadline?
When is the picking deadline?
Can I have a custom pick deadline?
What if I'm out of town or can't get to a computer to make picks in one week?
What happens if I don't make my picks before the deadline?
After I make my picks, can I go back and change them?
Can I see the picks that other member in my pool have made?
What if a pool member forgets to make his picks in the pool that I run?
Can the pool admin enter or correct picks for users?

Scoring
How does scoring work?
Does PoolHost.com have live scoring?
When is scoring updated?
How does the championship game total points tie-break work?
What are Round Weights?
What is a Seed Bonus?
What is an Underdog Bonus?
What if two people have the same score and have chosen the same championship game total point value?

Misc.
I bookmarked my pool's home page but when I try to use the bookmark, I get an Access Denied page. Why?
I'm currently using another site. Can I transfer my pool to PoolHost.com?
I missed the start of the tournament. Can I still sign up and transfer my pool info into a pool I create on your site?
Why do I have to log back in after I don't use the site for a while?
Why don't I get the e-mail that PoolHost.com sends to everyone else?


Answers:

Is membership and creating or joining a pool on PoolHost.com really FREE?
Yes.

Can I join more than one pool?
Yes.

Can I create more than one pool?
Yes. Users can create up to 4 pools.

How many pools can I create?
Users can create up to 4 pools.

I registered but didn't get my password via e-mail like the registration page said I would. When will I get it?
You should receive your password within a few minutes. If you don't, you may have mis-typed your e-mail address. This is the most common reason for the password e-mail not being received.

I forgot my password or username and now I can't login. What can I do?
You can go to the forgotten password link, type in the e-mail address you registered with and it will be e-mailed to you within a few minutes. Click HERE to go to the forgotten password page.

When I type my username and password in on the login page, I get a message that my username or password is invalid or deos not exist. Why?
If you don't remember your username or password, you can go to the forgetten password link (click HERE) to have it sent to the e-mail address you registered with. The most common reason for get the message that your password is invalid is typing your password incorrectly or not using the correct CASE. Passwords are CASE sensitive. If you need to change your password to something easier to type or remember, after you login, go to Edit User Info.

I got the password e-mail but my password does not work. Why?
The most common reason for get the message that your password is invalid is typing your password incorrectly or not using the correct CASE. Passwords are CASE sensitive. If you need to change your password to something easier to type or remember, after you login, go to Edit User Info.

Can I hide my e-mail address from other users?
When registering there is a check box that allows you to hide your e-mail address from view from other users. You can change this setting later by going to Edit User Info.

Can I hide my last name from other users?
When registering there is a check box that allows you to hide your last name from view from other users. You can change this setting later by going to Edit User Info.

Why am I required to have an e-mail address to register at PoolHost.com?
We use e-mail addresses to uniquely identify other users. Our registration processes allows us to verify that the e-mail addresses users sign up with are valid. On our site, users are able to send each other e-mail using our mail system. Invalid e-mail causes problems for our us, so we use this method of registration to validate all e-mail addresses.

Can I sign people up who don't have internet access?
We use e-mail addresses to uniquely identify other users. Our registration processes allows us to verify that the e-mail addresses users sign up with are valid. On our site, users are able to send each other e-mail using our mail system. Invalid e-mail causes problems for our us, so we use this method of registration to validate all e-mail addresses. Because of this, users without internet access can't register at this time. We will be changing this policy sometime in the future. For now, the best way to get these people registered is to create an e-mail account on another service such as Yahoo or Hotmail for the purpose of registration. Once registration is completed, this e-mail address will not be needed anymore.

Why can't I use my Username for display instead of my real name?
This is a system limitation that we will be changing some time soon.

How do I change my username, e-mail address, location of residence, password, etc.?
After logging in, go to Edit User Info.

How do I join a public pool?
Go to Join a Public Pool. Click on the pool name you'd like to join. You'll be asked to confirm your choice. If you decide to "un-join" the pool, go to Resign from a Pool. Exit Current Pool does not make you un-join. It just takes you to the PoolHost.com home page and changes your menus back to the menus when you first login to PoolHost.com

How do I join a private pool?
Got to Join a Private Pool. You must have the pool's Pool ID and Pool Password to join the pool. You must get this info from the pool's admin. The admin can send this info automatically by clicking on Invite a Player and entering an e-mail address. An automatic e-mail will be sent to that e-mail address with the Pool ID and Pool Password and instructions included. The admin can also send this info manually.

How do I find the pool(s) I joined the last time I logged on?
When you login in, to see the pool menus, you can go to a pool that you've joined by clicking onMy Pools. You will see a list of the pools that you've joined. Click on one to go to it. You will now be able to see the menu options for that pool. You can switch between pools by going to My Pools and choosing a different one.

Can the pool rules, Pool ID or Pool Password be changed during the season?
Yes. If you are the pool admin, go to Pool Settings to make changes.

How do I put a message on my pool's home page?
Go to Manager's Message. There is a box for entering the pool's home page message. This message will appear once you add this message and save it.

Can I put extra info that appears on my pool's Pool Rules page such as how I'll handle late picks or info on prize distribution?
Yes. Go to Pool Settings and add the extra information in the text box. The message will appear on the Pool Rules page after you save the Pool Settings.

How many people can join a pool?
You can set the number of people allowed in a pool on the Pool Settings page. You can have up to 200 people in a pool. This can be increased on a case by case basis.

Can I use weights to run a confidence pool?
Yes. Set this on the Pool Settings page. Changing this after picks have already been made by your users will delete their picks for the current week since they need to add weight values. Without weights, their picks are not valid.

How do I put a Pool Poll on my pool's home page?
Go to Pool Poll and enter the poll information. After you enter the info and save it, the poll is now Inactive. You still need to activate the poll to make it show up on your pool's home page.

I created a Pool Poll but it doesn't show up on my pool's home page. Why?
After you create a poll, you still need to activate it. Got to Pool Poll and check to see if the pool is not activated. If not, click on Activate to activate it. It will now appear on your pool's home page.

How do I upload a pool logo for my pool?
Go to Upload Pool Logo.

The last time I logged in, I joined a pool and there were menu options for making picks and viewing standings and now they are gone. Where did they go?
At PoolHost.com, you can join multiple pools. When you login in, to see the pool menus, you must go to a pool that you joined by clicking on My Pools. You will see a list of the pools that you've joined. Click on one to go to it. You will now be able to see the menu options for that pool. You can switch between pools by going to My Pools and choosing a different one.

When I pick in one pool will my picks be automatically made in the other pools I belong to?
No. We support multiple pool types with multiple pools. Because of this, picks in one pool may not be compatible with picks in another pool. You will need to go to each pool you belong to and enter picks for each.

Can picks be entered after the pick deadline?
If you are not the pool admin, you can not enter picks after the deadline. If you are the pool admin, you can enter picks at any time, after the deadline or for previous weeks. You can do this by going to the Make Picks page. The admin's Make Picks page looks different from other users. There is a pull down menu with each user's name. To make picks for another user, you should choose the player name and the week for which you want to make changes and then click Select BEFORE you try to make changes. That players current picks will now be shown. You can now make or change this user's picks. Now click Save Picks to save the user's picks. With this feature, the admin can decide how to handle late or missed picks.

When is the picking deadline?
The pick deadline is 15 minutes before the first game of the tournament. ALL picks must be in before the deadline.

Can I have a custom pick deadline?
No. We don't currently support this. We've found that this creates more trouble than its worth.

What if I'm out of town or can't get to a computer to make picks in one week?
This is up to your pool admin. The pool admin can make picks for you, so if you e-mail your picks to the admin, your picks can be entered by the admin at any time.

What happens if I don't make my picks before the deadline?
This is up to the pool admin. The admin can let you submit late picks or assign picks to give you points in any fashion that he/she likes.

After I make my picks, can I go back and change them?
You can change your picks as many times as you like before the pick deadline. Once the deadline passes, you won't be able to make any more changes.

Can I see the picks that other member in my pool have made?
Yes. All picks can be seen via the All Picks page after the deadline passes.

What if a pool member forgets to make his picks in the pool that I run?
As the pool admin, you can decide to do whatever you want to handle this situation. If the user e-mails the picks to you before the deadline, you can enter the picks for him/her by going to the Make PIcks page and selecting that user.

Can the pool admin enter or correct picks for users for previous weeks?
Yes. The pool admin can enter or correct picks for any user by going to the Make Picks page, selecting the username, clicking Select Player and then making the necessary changes. Make sure you click Select Player before you make changes or you may change the wrong user's picks!

How does scoring work?
If Round Weights are not used, each win, by itself is worth 1 point regardless of round. If Round Weights are use, each win is worth the 'weight' value that is assigned to that round. If Round of 64 has a weight of 1, then each round of 64 win is worth 1 point. If Round of 32 has a weight of 2, then each round of 32 win is worth 2 points, etc. Round Weights are decided by the pools admin when he/she creates the pool.
The admin can also choose to use Seed Bonuses. A Seed Bonus is calculated by taking the points for a given win and either adding or multiplying the winning teams Seed value to the point value to get the new point total.
The admin can also add an Underdog Bonus which simply adds to the current point total for that win the difference between the picked teams seed and the favorites seed if the picked team is seeded lower and wins the game. The seed difference is the difference in seed of the ACTUAL match-up, not the picked match-up.
Both Seed Bonuses and Underdog Bonuses are set by the pool admin for each round when the pool is created. Please check your pools 'Pool Rules' page to see how your pools scoring is defined.

Does PoolHost.com have live scoring?
PoolHost.com scores has live score for NFL but this feature is currently not available for March Madness.

When is scoring updated?
Game scores are updated at the end of the day. Pool Scoring updates automatically when the game scores update.

How does the championship game total points tie-break work?
The person who gets the closest to the total point value regardless of going over is the winner. If two people have the same total points and have the same championship game tie-break total point value, then the person who made their picks first wins. Sorting by who made their picks first is automatic. The tie break only decides between people whose pick points are tied. The tie-break total points do not add to the players total points for the tournament.

What are Round Weights?
Round weights are the number of points you get for each win in each round. Points for a win in each round can all be set to the same value or you can give different point values for wins in different rounds. Since the number of games in each round decrease after each round, it is common to assign more points to games in later rounds.
For example, there are 32 games in the round of 64 teams, 16 games in the round of 32, 8 games in the Sweet 16, etc.
If you make each round of 64 game worth 1 point and each round of 32 game worth 2 points, each Sweet 16 game worth 4 points, etc. then each round will be worth 32 points. You can choose any round weighting you'd like.

What is a Seed Bonus?
The seed bonus uses the picked teams seed value to give a bonus to the player if the team picked has a lower seed than the other team.
For example, in the round of 64, if the Round Weight is set to 2 and if a player picks the 12 seed to beat the 5 seed, the player will be awarded 12 + 2 = 14 points if the Add Seed option is selected for the Round of 64, or 12 * 2 = 24 points if the Multiply Seed option is selected for the Round of 64.

What is an Underdog Bonus?
If you enable this choice for a given round, if a player picks a team with a lower seed than it's opponent to win a game, the player will also get the difference between the picked underdog's seed value and the favorite's seed value.
For example, if a player picks a 14 seed to beat a 3 seed, then if the 14 seed wins the game, the player will get 14 - 3 = 11 addtional points. The bigger the upset, the more points the player gets for the pick. THE POINT DIFFERENCE IS CALCULATED USING THE ACTUAL TEAM MATCH-UP, NOT THE PICKED MATCH-UP! If you pick a 13 seed to meet a 5 seed in the round of 32 and have the 13 seed winning but the actual match-up was the 13 vs. the 12 seed, you'd only get 1 Underdog Bonus point instead of 8. Also, if, in a game, you picked a team that would be an Underdog but the actual match-up makes the team you picked to win the favorite, you will NOT get the Underdog points.

What if two people have the same score and have chosen the same championship game total point value?
If players tied for their tournament total points AND they've picked the same championship game total point value, then the player who picked first wins.

I bookmarked my pool's home page but when I try to use the bookmark, I get an Access Denied page. Why?
Our pages require you to be logged in. If you bookmark a page that requires you to be logged in, you will not be allowed access to that page until you log in. Instead of bookmarking that page, you should book mark http://www.poolhost.com instead.

I'm currently using another site. Can I transfer my pool to PoolHost.com?
Yes. This is relatively easy to do. When you create a pool you become the pool admin for that pool. You now have the ability to enter picks for all players for the current week and previous weeks. You just need to create the pool using the rules that best suit you and then transfer all the pick information into your pool on our site.

I missed the start of the tournament. Can I still sign up and transfer my pool info into a pool I create on your site?
Yes. This is relatively easy to do. When you create a pool you become the pool admin for that pool. You now have the ability to enter picks for all players for the current week and previous weeks. You just need to create the pool using the rules that best suit you and then transfer all the pick information into your pool on our site.

Why do I have to log back in after I don't use the site for a while?
Our site has a default 20 minute timeout for inactivity.  Users who are inactive for 20 minutes are automatically logged out and must login back in to access again.  This allows us to free up server resources allowing other users to use the site trouble free.  20 minutes is a standard timeout used by many site for the same reason.

Why don't I get the e-mail that PoolHost.com sends to everyone else?
Our group e-mail goes out with everyone's e-mail address on the blind copy (BCC) line with a generic PoolHost.com e-mail address on the TO line. Some e-mail services such as Yahoo send e-mail that you receive without your address being in the TO line directo to the Bulk Email Folder. They do this to keep you from being SPAMMED. Unfortunately this prevents our group e-mail from reaching you unless you check your Bulk Email Folder regularly. Other services and mail clients have similar options. Check to see if these options are changeable. If not, it will be diffcult for you to receive PoolHost.com e-mail or mail from your pool admin.

You may also want to visit the Help page.
If you have further questions please contact us by submitting your support requests HERE.